After you have placed an order with us, our team of designers can start getting creative. Here’s how the process works:
1. Supply your contact details
Prior to commencing work on your design, we will need a record of your contact details. You can submit these using one of the following methods: via the contact form on our website, by calling our hotline or by emailing us directly at email@example.com.
2. Complete the design questionnaire
The questionnaire has been designed to elicit your ideas regarding the design. Alternatively, you can contact us by phone or book an appointment with our sales representatives and we’ll ask you a series of questions in order to gather the information we require. Whether you have a specific idea in mind or merely a broad concept, we will use this information to create your design.
3. Arrange payment
At Visual Artistics, we accept a number of payment methods for your convenience. You may pay by cash, cheque or bank transfer. Once we have received a 50% deposit, we’ll be ready to get started.
4. Review and assignment of your order
Now that we’ve got all the information we require, we can begin. Our first task will be to review your order and assign it to the best possible design team. All of our designers are great at what they do; they wouldn’t be working with Visual Artistics otherwise.
To ensure the best possible results, however, we will assign you a designer with specialist skills or experience that directly relates to your job. We are unable to provide face-to-face meetings with our designers for the simple reason that we would prefer for them to be able to focus on their work. Instead, you will be able to liaise with a member of our sales staff who will ensure that your instructions are relayed to the design team.
In rare instances, should you specifically require a face-to-face meeting with one of our designers, we will do our best to honour this. Please note however that an additional hourly rate will apply.
5. Initial design submitted for review
We’ll get the first design concept sent over to you within five working days. This is your chance to look over the proposed design and share your thoughts. After receiving your feedback, we will amend the design accordingly and send it to you for appraisal within three working days.
If you have requested a complete redesign, this process will again take up to five working days. As the customer, we want you to be completely happy with the final product. If you’d like us to come up with an alternative design, we’ll be happy to oblige.
By working together, and combining your vision with our creative flair, we can come up with something truly special.
If you’re not happy with the initial design, let us know and we’ll redesign it in accordance with your instructions. We’ll perform as many revisions as it takes until you’re 100% happy with it.
7. Finished design is supplied
After taking your feedback on board, we’ll set about creating the finished design. When it’s complete, all you’ll need to do is pay the outstanding balance and we will email the design to you in a range of common file formats. This will enable you to use the design across multiple platforms on the web and in print.